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How to ensure the quick and smooth delivery of your order

Active tracking of your shipment from Akustikstoff.com is more important than you may think. 

Is your order from our online shop already on its way to you? If so, you will have received a shipment notification email with a tracking number. Use this number to actively track your shipment. It’s worth the effort.

Now and then we receive emails and calls from customers who report problems with the delivery of their shipment and ask us for help. Apart from a few exceptions, however, there is very little we can do in such cases. The parcel services’ operations are completely beyond our control, especially outside Germany. Nevertheless, there are several things you can do in advance to avoid much of the typical hassle with parcel services. 

This article illustrates how to set the course for the smooth delivery of your order. Let’s start with a look at what causes the vast majority of problems, because, as always, understanding the origin of problems makes it easier to avoid them right from the outset.

Overworked delivery staff 

Are you still expecting several delivery attempts to be made before a shipment is considered undeliverable and returned to the sender? Well, time to say farewell to this idea. Today, delivery services are amazingly quick when it comes to returning a shipment because of an insignificant address error, a missing door code for a building, or simply because the reception desk in an office building is unoccupied during the very minute a delivery driver appeared and disappeared again. 

You can also bid farewell to the hope that drivers will actually phone, text, or email you, no matter how many contact options may be printed on the address label of a shipment. According to our experience, phone contact is only made for express items nowadays. In all other cases, the delivery driver, in all likelihood a prime example of an overworked, underpaid gig worker anyway, will try to get the shipment out of that delivery van clogged with far too many Amazon parcels as quickly as possible. Quite frankly, working conditions don’t leave space for even the least bit of additional service. So don’t blame the driver. 

Parcel service drivers are often overworked nowadays. Help them deliver your Akustikstoff.com order smoothly.
The volume of parcels is continuously increasing and most delivery drivers are terribly overworked. Please make it as easy as possible for them to deliver your Akustikstoff.com order effortlessly.

Do not expect notifications

In the meantime, items are often deposited for collection at a depot (UPS Access Point, post office, etc.) after a single delivery attempt. And, in many countries, you better not bet on a corresponding notification to land in your letterbox. In the worst case, your fervently awaited speaker cloth will be returned to us without any further notification after about 10 days in the depot. 

Much in the same way, items are more and more often “delivered” at a random place somewhere on the plot or in the immediate vicinity of the delivery address. And, again, the expected notification card might be missing. In such cases, the item is flagged as “delivered” in the parcel service’s database, but it can be almost impossible to identify its actual location or to collect it. This can be particularly annoying for business customers who are urgently waiting for our speaker fabric to keep their production running.

Moreover, the vast majority of parcel services still perform “contactless delivery” as a protection measure against Covid-19. This can make it even more complicated to find out the whereabouts of an item and the person who has accepted the shipment.

Keep a constant eye on the shipment process of your speaker cloth 

Once you’re aware of all this, you can do appropriate steps to ensure that your shipment from Akustikstoff.com arrives at the desired destination on time and reliably. We do everything we can to make this possible. That’s why we ship all orders with a shipment ID that enables seamless tracking of the item.

If you’ve placed an order in our online shop, you will automatically receive a shipping confirmation with a clickable shipment ID enabling you to track the shipment directly on the parcel service’s website. You can monitor the entire shipment process and usually also see all delivery address details stored by the parcel service.

Actively facilitate a smooth delivery of your speaker fabric

First check this address data for correctness and completeness. Should you discover an error, please contact the parcel service provider immediately and have it corrected. In most cases, this can be done directly online. However, some providers will require you to create a customer account first. 

Then take a look at the scheduled delivery date. Ideally, you should arrange for someone to be present at the delivery address on that day. If this isn’t possible, best change the delivery date or address way in advance. Alternatively, you can issue a one-time drop-off authorisation for a specific location with almost all parcel services.

Personal deliver of a shipment from Akustikstoff.com
Personal delivery of a shipment has become rare in the wake of Covid-19.

We’ve also heard that drivers simply skip deliveries that would require them to ascend several floors and simply send parcels straight to a depot for collection. While that’s surely not nice, there’s not much anyone can do about it, and it seems to happen quite often nowadays, especially in cities. With the help of the shipment ID, however, you can at least find out immediately whether your shipment has been made available for collection at a depot near you.

As you can see, the shipment ID in our shipping confirmation email is your key to a smooth delivery. Take advantage of this opportunity!

Stay on the ball

It is very important to track the shipment closely until you have received it. After all, the vast majority of problems occur on the proverbial last mile. Consistent tracking keeps you aware of whether the item is still on its way or has already been delivered, deposited in a depot or delivered to another address. In most cases, proof of delivery with the relevant details is also provided. These can help you to get possession of your parcel as quickly as possible. 

Please remember: time is short once your shipment has been sent to a depot. Items that are not collected within a maximum period of two weeks (rather less) will be returned – which is a disadvantage for either side, as you will not obtain the speaker cloth while we get charged exorbitant return fees. 

Don’t forget to check your spam folder

If you have placed an order with us online, our system generates an order confirmation email immediately. Should you not have received this email, please check the spam folder of your email programme – and continue to do so, because it is very likely that the shipping confirmation with the shipment ID will also end up there. 

The simple remedy for future cases: put the domain akustikstoff.com on your whitelist. Don’t worry, we never send advertising emails and prevent our systems from spreading spam. 

Avoid problems even before placing your order

Please make sure to check the following simple points before sending your online order. This greatly helps to ensure the quick and smooth delivery of your shipment:  

• Did you enter your e-mail address correctly and without typos when placing your order?

• Is the indicated shipping address correct, complete, and accurate?

• When ordering via Paypal Express: Is your correct delivery address on file with Paypal?

• Have you entered your telephone number for queries? A telephone number is always required for express shipments, but it can also be extremely helpful in other cases.

• Do you have a clearly legible bell plate or a company sign bearing the name in the shipping address? If not, delivery is almost sure to fail.

• Is your letterbox easy to find and clearly labelled? This is the only way of enabling the driver to leave you a message if necessary.

Additional information from Shipcloud

We process almost all our shipments with the help of Shipcloud, and our customers will also receive a message from Shipcloud if problems with the shipment are reported by the parcel service. 

If you receive such an email, please contact the relevant parcel service immediately to resolve the problem. Please remember that it doesn’t help to contact us. We do not have any information beyond the tracking information and are not entitled to act on your behalf in relation to the local delivery service. We can only help you if the shipment is lost or completely misdelivered, and, of course, we’ll be happy to do so. But fingers crossed that this won’t be necessary once you’ve taken all the precautions described above.

Eavesdropping on Frogs with Acoustic Cloth 2.0

The white-bellied frog (geocrinia alba) is an extremely tiny species that only lives in an equally tiny area. Scientists have found that total area the extremely endangered frogs occupy is less than 2 square kilometres of swampy patches in the Margaret River region in southwest Western Australia. Such an endemic species naturally attracts the interest of scientists. 

Biologists at the University of Western Australia wanted to record the frogs’ distinctive noises to to gain further insight into the behaviour of the animals. But in a wet environment, this poses particular challenges. So they got in Touch with Soundlabs Group in Mittagong, Australia, our distribution partner for the Asia / Pacific region.

“My application is probably a bit unconventional,” wrote Emily Hoffmann, PhD Candidate at the School of Biological Sciences at the University of Western Australia. “I am working with critically endangered frogs in Western Australia, and we are trying to monitor their calling behaviour remotely by using audio recorders that we can deploy into the field. I have made some water-resistant cases for the audio recorders, but I need to cover the holes for the microphones with something water resistant that won’t interfere with the recording ability.”

Leon Gross, the owner of Soundlabs Group, was more than happy to help. He provided the biologists with some of our liquid-repellent Acoustic Cloth 2.0. The specially treated cloth, which has already proven its special qualities in numerous applications such as outdoor loudspeakers or in yacht building, now covers the section where the microphone is located, so any rain or drops of water just run off while neither the technology within the cases nor the quality of the recordings are affected.

One of the recording devices equipped with Acoustic Cloth 2.0 by Akustikstoff.com. The devices are used to monitor white-bellied frogs in Western Australia.

To learn more about the white-bellied frog and the research project, which is supported by several foundations and associations, read this article, which was published by “The Naked Scientists”.

Akustikstoff.ch goes live

The new year begins with amazing news for private customers in Switzerland and Liechtenstein who could not be supplied by Akustikstoff.com until now: From now on, all our fabrics can be ordered directly online at the address www.akustikstoff.ch.

Behind Akustikstoff.ch is our long-time business partner Reto Campell in Kirchdorf. Reto has been in the audio business for almost 40 years and has earned an excellent reputation, especially in the field of car audio. It is not without reason that his company »Soundgarage« was responsible for the acoustic equipment of the »Clio Swiss Champion«, which was specially launched by Renault for Switzerland. Already in the 1990s, Soundgarage was the largest Swiss importer of products from the renowned manufacturers Becker and Car Audio Design. The company has long-standing close business relationships with industry leaders such as Cobra Automotive Technologies, is the Swiss distributor for Jehnert Sound Design products and has been selling cover fabrics for loudspeakers in the car audio segment for many years.

But even beyond car hi-fi, Soundgarage stands for a high degree of solution competence in the audio sector, almost unlimited possibilities and the ability to meet even extraordinary demands. It is therefore only logical that the company also offers customised further processing of the Akustikstoff brand speaker fabrics: In their fully equipped workshop, Reto and his team cover frames, absorbers or furniture fronts and also take care of, for example, the restoration of high-quality vintage speakers.

Foto von Reto Campell, Akustikstoff.ch powered by Soundgarage
Reto Campell of Akustikstoff.ch

Reto Campell’s focus has always been on quality: excellent materials, outstanding workmanship as well as dedicated advice – and all this at extraordinarily reasonable conditions. These are principles we share, and, in addition to the many years of trustful cooperation, they were essential for our decision to entrust Soundgarage with the distribution of our products in Switzerland.

Church Organ With Acoustic Cloth From Akustikstoff.com

The field of application for our sound transparent fabrics is surprisingly broad. They also play an important role in organ building, for instance. It is quite possible that you will come across products from Akustikstoff.com when visiting a church, for example in Ahaus in northwest Germany. 

The pipe organ, whose roots reach back to antiquity, has played a central role in Christian liturgy since the Middle Ages. Elaborately designed organs are special treasures of numerous churches and impress with their enormous sound variety. Mozart once called the pipe organ the “king of instruments”. Like other instruments, however, organs need regular professional care and occasional restoration. For many parishes such a restoration project is a welcome opportunity to expand and redesign the instrument in order to broaden its musical range and move it closer to modern sound ideals. 

One example is the widely known Church of St. Mary’s Assumption in Ahaus: The local Catholic parish commissioned the old-established organ builder Orgelbau Fleitner from nearby Münster with extensive restoration and extension work. The task was to clean the old parts of the church organ, reassemble them, and make reasonable additions. 

Church organ in St. Mary's Assumption in Ahaus, Germany, with grey sound-transparent fabric from Akustikstoff.com.

A particular challenge for organ builder and voicer Eberhard Hilse, one of the owners of Orgelbau Fleitner, was to harmoniously adapt the appearance of the instrument to the church interior, which dates from the mid-1960s. Hilse chose our acoustic fabric to implement a visually appealing design without compromising its sound and acoustics. 

Completed in February 2018, the three-manual instrument is 9.35 meters high and boasts the impressive total of 2,520 pipes: The swell at the top has 772 pipes, the grand organ in the middle has 840 pipes, the positive behind the console 728 pipes. In addition, there is the pedal with over 180 pipes. The largest pipes belong to the principal 16′, which can be seen at the front of the organ and is assigned to the pedal. The largest of these pipes in the front left with a total length of 664 cm has a diameter of 250 mm and weighs about 105 kg.

Church organ in St. Mary's Assumption in Ahaus, Germany with sound-transparent fabric from Akustikstoff.com

Akustikstoff.com at High End 2017 in Munich

Akustikstoff.com @ High End 2017, MunichMore or less as a matter of course, our acoustic fabrics were present at this year’s High End fair in Munich, Germany. Especially the Austrian high end speaker manufacturer Wiener Lautsprecher Manufaktur presented a large variety of acoustically active elements that were nicely covered with our acoustic cloth.  Here are a few impressions from the fair booth.

We’d like to thank Mr. Andreas Steiner from Wiener Lautsprecher Manufaktur for the photos.

 

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